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Call/Contact Centre |
 Call/contact
centres have transformed the way large companies do business…and
the latest figures show that in the next few years, even more large
scale telephony solutions will be installed to make services and products
more accessible to the customer, and sales teams more efficient.
Research by the Gartner Group puts Avaya at the forefront of call/contact centre provision. The company behind the best-selling Definity and INDeX systems is named as the number one provider of call centre solutions in the Western European market. Specifically in the UK, Avaya's call/contact centre sales were almost two and a half times greater than its nearest competitor by number of agents.
All of the products within the Braxtel portfolio are backed up by 1st class support and have a range of referenceable case studies across a variety of markets. Click here to learn more. In addition, Sunley are registered partners of Altitude Software.
Altitude uCI is an out-of-the-box, infrastructure independent solution
with full blended support for voice (inbound and outbound), IVR,
email, Web collaboration and chat. Altitude uCI manages and improves
customer relationships for each new interaction in a wide range
of contact centres, from small and medium enterprises to huge multisite
organisations. Altitude uCI is a cost-effective application suite
conceived to improve the overall productivity of the contact centre. |
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Sunley
Communications boasts a best of breed contact centre & CRM product
portfolio including the world leading 